Helping you support your customers impacted by the natural disasters - Priority Transactions
Unfortunately many of you may have customers that have been impacted by the recent devastating bushfires and floods. Our thoughts are with you and your customers during these times.
We understand that this is an extremely difficult time for those who are affected and we are here to help. If you or your customers have been impacted and need to transact on a risk or platform account, these transactions will be treated as a top priority. We have set up a priority team to look after requests made due to the natural disasters.
We are exploring options to fast track any payments - we will update you when these are confirmed.
If you have any questions, please call our disaster recovery hotline on 1300 656 235 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Kind regards,
Allan Griffiths
Chief Executive Officer
Aviva Australia
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